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Joy (played by Dawn French) carefully tends to her dolls every day, firmly believing that one day they will become her real children. The eccentric blind old man Lomax lives alone in a large house with strange collecting habits. The dejected one-handed clown Jelly performs for children, but only has one act. The dwarf Robert is in love with the lead actress of the theater, but is constantly teased by others. The mentally immature David (played by Steve Pemberton) is a fanatical admirer of killer culture, obsessed with violent games, and his mother goes to great lengths to protect her naive son. These five people from different parts of Britain receive the same threatening letter, which reads: "I know what you've done." Each of them has a secret they cannot reveal. Will the mysterious letter connect them, and will the truth be uncovered?