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In a red apartment in New York, the dog Mac (voiced by Louis C.K.) lives a mundane yet happy life with his owner Katie (voiced by Ellie Kemper). Mac doesn't understand why Katie is always out so early and late, and he wishes she would always be by his side. One evening, Katie brings home a large dog named Dug (voiced by Eric Stonestreet), which makes Mac feel as if the sky is falling. Mac tries to drive Dug away, but Dug retaliates in kind. In the ensuing struggle, the two dogs are captured by a dog-catching team. During this time, they meet a group of misfit pets led by the rabbit White Rabbit (voiced by Kevin Hart), experiencing an unprecedented adventure. On the other hand, Mac's crush, Chu Chu, calls on her friends to rescue their kind and friendly friend. While the owner is away, the pets launch a thrilling and daring operation...